Customer Service

Customer Service Leadership Essentials

Full Course

Customer service can make or break a business—and as a manager, you’re at the helm of that experience. This course equips you with the strategies, tools, and leadership skills to build and lead a high-performing customer service team. You’ll learn:<ul style="margin-top: 0in;"><li style="">Why great service matters and how to create a customer service vision that inspires your team.</li><li style="">How to develop a comprehensive customer service strategy, including hiring, training, and accountability plans.</li><li style="">The five essential tools every customer service team needs to streamline processes and deliver exceptional experiences.</li><li style="">Techniques for managing support tickets, prioritizing requests, and reducing customer churn.</li><li style="">How to deliver proactive service that anticipates customer needs and prevents problems before they escalate.</li><li style="">Empowerment strategies to give your team autonomy and confidence to resolve issues effectively.</li><li style="">Methods for measuring performance using KPIs like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and First Response Time (FRT). </li></ul>By the end of this course, you’ll have a clear roadmap for leading your team to success—boosting customer satisfaction, loyalty, and your company’s reputation.

Learn how to lead your customer service team to excellence.

Unlimited

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Customer Service Leadership Essentials

Kristy Donnelly

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