Professional Skills

Empathy is more than a “soft skill”—it’s a business superpower. When people feel seen, heard, and understood, conversations become more productive, relationships grow stronger, and workplaces thrive. This course gives you the tools to communicate with empathy, overcome common empathy roadblocks, and strengthen your understanding of others, no matter your role.As you explore what empathy truly is—and why it matters at work—you’ll learn how to connect more deeply with coworkers and customers, navigate challenging conversations, and foster a more supportive environment. You’ll also build practical skills for listening actively, responding with compassion, and recognizing when assumptions, biases, or distractions get in the way of understanding. In this course, you will learn how to:<ul style="margin-top: 0in;"><li style="">Understand what empathy is, including the differences between empathy and sympathy and the three types of empathy: cognitive, emotional, and compassionate.</li><li style="">Recognize why empathy is essential at work, including its impact on customer satisfaction, leadership effectiveness, collaboration, relationships, and morale.</li><li style="">Communicate with empathy by practicing active listening, acknowledging emotions, paraphrasing, validating feelings, and offering support.</li><li style="">Avoid common communication pitfalls, such as minimizing someone’s experience, competing for emotional attention, or forcing a “silver lining.”</li><li style="">Overcome empathy roadblocks like distractions, assumptions, disagreements, and personal biases by being present, listening to understand, and challenging your judgments.</li><li style="">Build empathy as a skill, using strategies like emotional self‑awareness, observing others, speaking with people outside your usual circles, and practicing perspective‑taking.</li><li style="">Ask thoughtful, curiosity‑driven questions to uncover deeper feelings, close understanding gaps, and strengthen connections. </li></ul>By the end of this course, learners will be able to approach conversations with openness, communicate with greater compassion, and help create a workplace where people feel valued, supported, and understood.

Foster connection in the workplace with this comprehensive guide on empathy.

Lead With Heart: Building Empathy in the Workplace

Unlimited

race2train

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Lead With Heart: Building Empathy in the Workplace

Kristy Donnelly

Course Description