Leadership

Conflict is inevitable—but it doesn’t have to derail your team’s success. This course equips managers and team leaders with the tools to address disagreements quickly, constructively, and with confidence. You’ll learn:<ul style="margin-top: 0in;"><li style="">Common causes of workplace conflict—from poor communication to clashing personalities and competing priorities.</li><li style="">How to diagnose the root cause before jumping to solutions.</li><li style="">The five natural conflict responses—avoid, appease, compete, bargain, and collaborate—and when each is appropriate.</li><li style="">A six-step mediation process to guide employees toward resolution and shared understanding.</li><li style="">Techniques for defusing anger, maintaining composure, and restoring calm.</li><li style="">How to prevent bullying and abusive behavior with clear policies and proactive intervention.</li><li style="">Conflict resolution tips and conversation techniques to keep discussions productive and future-focused. </li></ul>By the end of this course, you’ll have a proven framework to transform tension into teamwork—creating a respectful, collaborative, and high-performing workplace.

Get tips and techniques to resolve conflict between colleagues quickly.

Peace at Work: Practical Strategies for Resolving Disputes

Unlimited

race2train

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Peace at Work: Practical Strategies for Resolving Disputes

Kristy Donnelly

Course Description