Professional Skills

What does it really mean to be a professional at work—and how does it shape your reputation, relationships, and career growth? This course breaks down the fundamentals of workplace professionalism, from showing respect and accountability to communicating clearly and choosing the right tone. You’ll explore practical do’s and don’ts, see real‑world examples, and learn how to apply professional etiquette across email, phone, and daily interactions.By the end of this course, you’ll know how to present yourself as trustworthy, competent, and respectful in every professional setting. In this course, you will learn how to:<ul style="margin-top: 0in;"><li style="">Define what professionalism means—including behaviors that build trust, respect, accountability, and competence.</li><li style="">Understand why professionalism matters, including how it impacts your credibility, relationships, and career opportunities.</li><li style="">Demonstrate professional behavior daily, such as being polite, respectful, ethical, reliable, and appropriate in your actions and choices.</li><li style="">Write clear, polished, professional emails, using proper structure, tone, formatting, and proofreading habits.</li><li style="">Practice professional phone etiquette, including active listening, positive tone, effective greetings, and confident call handling.</li><li style="">Choose between formal and informal communication, tailoring your tone, language, and style to the audience, company culture, and context.</li><li style="">Avoid common professionalism pitfalls, such as gossiping, oversharing, inappropriate tone, or showing negative emotions at work.</li><li style="">Align your behavior with workplace expectations by interpreting your company’s code of conduct and adjusting to various professional scenarios. </li></ul>By integrating these skills into everyday work, you’ll build a strong professional reputation—one that opens doors, builds trust, and elevates your career trajectory.

Learn the basics of professional behavior and attitudes in the workplace.

Pro at Work: Behaviors That Build Your Career

Unlimited

race2train

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Pro at Work: Behaviors That Build Your Career

Kristy Donnelly

Course Description