Professional Skills

Strong verbal communication is a cornerstone of workplace success. Whether you’re introducing yourself, asking great questions, navigating tough conversations, or wrapping up a discussion gracefully, your spoken words—and how you listen—shape every professional relationship you build. In this course, you will learn how to:<ul style="margin-top: 0in;"><li style="">Explain why verbal communication is essential in workplace conversations, meetings, and presentations</li><li style="">Make a strong first impression using nonverbal cues such as a confident handshake, open posture, and friendly tone</li><li style="">Use effective conversation starters focused on the other person—such as compliments, shared interests, surroundings, or questions that invite engagement</li><li style="">Distinguish between open and closed questions and apply each type intentionally to spark dialogue or get precise answers</li><li style="">Demonstrate active listening skills by avoiding distractions, maintaining an open mind, focusing on the speaker, paraphrasing, and asking relevant questions</li><li style="">Repair communication mistakes through apology, clarification, removing excuses, and restating accurate information</li><li style="">End conversations positively by recognizing natural stopping points, summarizing the discussion, giving a reason to exit, expressing appreciation, and initiating follow‑up when appropriate</li><li style="">Recognize and apply the four foundations of expert communication: staying present, keeping an open mind, staying positive, and aligning nonverbal cues with the message</li><li style="">Tailor messages to the needs of the listener and create meaningful, people‑centered interactions that build trust and rapport </li></ul>By the end, you’ll be able to connect more effectively with colleagues, clients, and leaders—no matter the context.

Level up your workplace verbal communication skills to "expert".

Unlock Your Voice: Professional Communication That Connects

Unlimited

race2train

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Unlock Your Voice: Professional Communication That Connects

Kristy Donnelly

Course Description